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Returns & Refunds

For hygiene reasons we cannot accept returns of opened or used perfumes. But if something is wrong with your order, we will make it right.

Last updated: October 2026

1. When we replace or refund

You received the wrong product
The bottle arrived broken or leaking
The spray pump does not work on arrival
Items are missing from your order

2. How to report a problem

WhatsApp us within [24 hours] of delivery on +92 324 8879219.
Send your order number with clear photos or a short video.
Keep the product and packaging until we resolve your request.

3. What we can't accept

Opened or used perfumes (unless faulty on arrival)
Change of mind or “didn’t like the scent” after opening
Problems reported after [24 hours] of delivery

4. Replacement or refund

Once we confirm the problem, we will send a replacement or refund you, subject to stock. Refunds are made by [bank transfer / JazzCash / Easypaisa] within [7] working days.

5. Cancelling an order

You can cancel free of charge before your order is dispatched — just WhatsApp or call us.

Store Policies

Questions?

We’re happy to help with orders, delivery or returns.